Policies and Forms

In order to help prepare for your next dental visit- Sutherland Dental Group has put together useful policies and forms that may be valuable. Please continue viewing below to learn more and call or contact us with questions or concerns.

Appointment Policy

At Sutherland Dental Group, we make it our mission to serve you quickly and comfortably. When you book an appointment with us, we reserve that time to treat you. We schedule appointments for a specific amount of time, depending on the treatment you will receive. Every attempt is made to stay on schedule, however due to the delicate nature of some procedures, and our commitment to provide every patient we serve with skillful, quality dental treatment, sometimes appointments last longer than we anticipate. At Sutherland Dental Group, you can rest assured knowing that if you are experiencing a dental emergency and are in pain, we will work hard to fit you into our schedule.

APPOINTMENT REMINDERS

Our commitment to your oral health means that we will contact you when it is time for your next appointment. This proactive approach to dental health is one way to ensure your teeth and gums remain healthy.

CANCELLING AN APPOINTMENT

When you make an appointment, we allocate time in our schedule for you. We understand if you must cancel an appointment, but we require two business days (48 hours) notification. This allows our staff time to offer the appointment to another patient. Depending on the individual situation, a fee may be charged for missed appointments or short-notice cancellations.

EMERGENCY APPOINTMENTS

We take emergency dental care very seriously. If you require immediate care due to an accident or tooth pain, please let us know. We will make every effort to treat emergencies as quickly as possible.

Financial Policies

Dental treatment fees are charged for diagnosis, treatment, consultations and other services, and are based on the complexity of the dental procedure. Sutherland Dental Group follows the current Fee Guide suggested by the College of Dental Surgeons of Saskatchewan. According to law, all fees are the same regardless of whether you have dental insurance or not.

PAYING FOR YOUR DENTAL SERVICE

Patients are responsible for payment of services rendered in our office at the time services are provided, and regardless of any third party dental coverage you may have. You are encouraged to ask questions regarding procedures or treatments and the resulting fees.

We accept VISA, MasterCard and provide Interact services. We will be happy to assist you with the completion of insurance forms.

Dental Benefits/Insurance Work

Our patients deserve the best treatment we can provide. That’s why we recommend treatment based on our professional judgement and your indivdual need, not on whether or not you are covered by an insurance plan. We feel that you, not your insurance company, should choose the treatment that is best for you, and we are happy to discuss advantages, disadvantages, and possible alternatives to a recommended procedure.

Dental benefits (insurance) can be complex. It is your responsibility to understand your dental insurance. Ensure you take the time to review your dental benefits (insurance plan) through your employer or your insurance company on a regular basis as changes may occur.

FREQUENTLY ASKED QUESTIONS ABOUT DENTAL INSURANCE:

-What is an insurance policy?

An insurance policy is an agreement between you and your insurance company, agreed upon by your employer. Questions or concerns regarding your dental insurance must be addressed by the policy holder or patient.

-Does “insurance” mean all of my dental costs will be paid?

No, dental insurance is meant to offset the costs of dental treatment. The majority of dental plans pay a percentage of the total treatment costs.

-What percentage of my treatment costs will my plan cover?

The amount a plan covers is determined by how much the employer paid for the plan. This varies from plan to plan. Your policy booklet or employer can provide you with this information.

-How do I file for my dental insurance?

Although there is a considerable amount of time and paperwork required to deal with insurance claims, we are happy to file the necessary insurance forms for you at no additional charge.

-What happens if my plan doesn’t cover a cost?

You are responsible for your account with us and any charges your insurance does not cover. If for some reason your insurance is late in payment to our office, you will be required to pay the outstanding balance and collect any amount owing to you from your insurance. We can assist you in completing any additional forms if necessary.

-How do I know what charges will be covered?

Become familiar with your insurance policy as insurance plans differ. Many plans do not specify fee schedule allowances, annual maximums or limitations. We strongly encourage you to know your plan in order to eliminate disappointments with payment or reimbursement. For extensive dental work, a pre-determination form can be submitted to your insurance company. You will receive an estimate of how much coverage you have – this will allow you to know approximately the amount over your insurance you will have to pay.

TIPS FOR UNDERSTANDING YOUR DENTAL INSURANCE INCLUDE:

-Read your benefit booklet. If you have questions, please feel free to ask us at your next appointment.
-Check the amount of coverage available for both basic and major services, and know the difference between them.
-Know how often you are eligible for coverage for a check-up and cleaning. These services differ greatly across plans and may change.
-Ask your insurance company what year of the fee guide they follow, as these guides change from year to year, and your benefits have an annual maximum payable.
-Be aware of limitations or exclusions in your plan. For example, some plans will pay for only amalgam (silver) fillings in back teeth, and not the additional cost of white (composite) fillings.
-Know your deductible if you have one.
-Sometimes an insurance company will send correspondence (or estimates and cheques) to you instead of our office, as we normally request. If this happens, please remember that your account remains outstanding until the balance is paid, and interest is charged for accounts not paid in a timely manner.

Please contact us if you require further clarification on dental service estimates and payment for service.

Protecting Your Privacy

Sutherland Dental Group acknowledges our duty and responsibility to hold in confidence your personal information gathered in the course of our professional relationship with our patients. As such, we comply with the Personal Information Protection and Electronic Documents Act and the Health Information Protection Act (2004).